FAQ
1. What sizes do your T-shirts come in?
Answer: Our T-shirts are available in a wide range of sizes, from XS to XXL. Please refer to our size guide on each product page for detailed measurements to find your perfect fit.
2. What materials are your T-shirts made of?
Answer: We use high-quality materials such as 100% cotton, cotton blends, and other premium fabrics to ensure comfort, durability, and style. Each product description provides specific details about the fabric used.
3. How do I care for my T-shirt?
Answer: To keep your T-shirt looking its best, we recommend washing it inside out in cold water, using a gentle cycle, and avoiding bleach. Tumble dry on low or hang dry for best results.
4. Do you offer custom designs?
Answer: No, we do not offer customization options now, but we are working on expanding customization option to create your design or personalize existing designs with text, images, or logos. Contact us for more details on custom orders.
5. What is your return/exchange policy?
Answer: We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return or exchange it within 7 days of delivery. Please ensure the T-shirt is unworn, unwashed, and in its original packaging.
6. How long does shipping take?
Answer: Shipping times vary based on your location. Typically, orders are processed within 2-3 business days, and delivery can take 5-7 business days depending on your region.
7. Do you ship internationally?
Answer: Currently, we only ship within India. However, we are working on expanding our shipping options to include international locations in the near future.
8. Can I track my order?
Answer: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress until it arrives at your doorstep.
9. What payment methods do you accept?
Answer: We accept a variety of payment methods, including credit/debit cards, UPI, net banking, and popular digital wallets. All transactions are secure and encrypted for your safety. We also accept Cash on delivery (COD).
10. How can I contact customer support?
Answer: If you have any questions or need assistance, you can reach our customer support team through our "Get in Touch" page, email us at contact@browndeer.in for any queries. for order related queries you can reach out to us at orders@browndeer.in